VoIP Porting a Number

Written by Chris

Updated over 3 months ago

Porting means that we will work with your current provider to move your number(s) to your Gorilladesk account. The process typically takes 3-6 weeks, starting from the day you submit the required documents below, and we will provide updates via email.

We are currently able to port in numbers from the continental United States and Canada. For other countries, please inquire through support, and we will check the availability for you.

Step 1: You must understand and agree to the following

1. I must keep all numbers in service with my current carrier until the port completes to avoid delays or rejections.
2. I am responsible for any termination charges imposed by my current carrier for porting my numbers.
3. I may be unable to receive messages for up to 3 business days after the port completes.

Step 2: Provide the following information

1. Port request name (Optional / Company name)
2. Residential or Business
3. First name, Last name
4. Address, City, State and Postal Code
5. Landline & Toll-Free number
6. If Wireless:
   • Phone number
   • Wireless account number
   • Pin or Last 4 of SSN

Step 3: Send us a copy of your latest available billing statement:

Carriers use billing documents to prove that you own the phone number(s) you are attempting to port. Without correct documentation, your port request can be rejected.

If you are porting a Google Voice number...
Please take a screenshot of the Google Voice settings page making sure the phone number and your email address appear in the screenshot.

Email Your Port Request:

NOTE: LOA Authorization Form is attached at the bottom of this article.